At U1 Style, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund according to the policy below.

1. Return Eligibility

You may request a return if:

• The product is damaged during delivery.
• You received the wrong product.
• You received the wrong size (subject to availability).
• The product has a manufacturing defect.

To be eligible for a return, the item must:

• Be returned within 7 days of delivery.
• Be unused, unwashed, and unworn.
• Have all original tags attached.
• Be in its original packaging.
• Include the original invoice or proof of purchase.

2. Non-Returnable Items

The following products cannot be returned or exchanged:

• Innerwear
• Socks
• Personal care products
• Gift Cards
• Clearance or Final Sale items
• Customized or Personalized products
• Products damaged due to customer misuse

For hygiene reasons, certain items are not eligible for return unless they are received damaged or defective.

3. Exchange Policy

We offer exchanges for:

• Size issues
• Color (subject to availability)
• Damaged or defective products
• Incorrect products received

Exchange requests must be placed within 7 days of delivery.

If the requested size or product is unavailable, you may choose:

• Store Credit
• Refund (if applicable)

4. Return Process

To initiate a return:

1. Contact our customer support team.
2. Share your:
   • Order Number
   • Product Images
   • Reason for Return
3. Our team will verify your request.
4. If approved, a pickup will be scheduled (where service is available).
5. In locations without reverse pickup, customers may be requested to self-ship the product. Reasonable courier charges may be reimbursed upon verification.

5. Product Inspection

Once we receive the returned product, our quality team will inspect it.

If the product meets the return conditions, your exchange or refund will be processed.

If the returned item does not meet our return criteria, it may be sent back to you without a refund.

6. Refund Policy

Refunds will be processed only after successful inspection and approval.

Refunds will be made using the original payment method whenever possible.

For Cash on Delivery (COD) orders, refunds will be transferred to your registered bank account or another approved refund method after verification.

7. Refund Timeline

Estimated refund processing times:

Actual timelines may vary depending on your bank or payment provider.

8. Damaged or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect product
• A product with missing parts

Please notify us within 48 hours of delivery and provide clear photos or videos. We will arrange a replacement or refund after verification.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, cancellation is no longer possible. You may request a return after delivery if the product qualifies under this policy.

10. Shipping Charges

• Original shipping charges (if any) are generally non-refundable, unless the return is due to our error (such as a damaged, defective, or incorrect product).
• If the return is approved due to our mistake, return shipping charges will be borne by U1 Style.

11. Return Rejection

A return request may be declined if:

• The product has been used, washed, or altered.
• Original tags or packaging are missing.
• The return request is made after the eligible return period.
• The product is damaged due to improper handling or customer misuse.
• The item falls under the non-returnable category.

12. Store Credit

In certain cases, U1 Style may offer Store Credit instead of a refund.

Store Credit:

• Can be used for future purchases.
• Is non-transferable.
• Cannot be exchanged for cash.
• May have a validity period, which will be communicated at the time of issue.

13. Contact Us

For return, exchange, or refund assistance, please contact us:

U1 Style

Email: support@u1style.com (Replace with your official email address)

Phone: +91 XXXXXXXXXX (Replace with your official contact number)